RETURN & REFUND POLICY
We hope you love every piece you receive from Whiskey & Whims. If something isn’t quite right, we’re happy to accept eligible returns within 15 days of the date your order is delivered, subject to the conditions below.
RETURN ELIGIBILITY
To qualify for a return, merchandise must:
- Be returned within 15 days of the confirmed delivery date.
- Be unworn, unused, and in its original condition.
- Have all original Whiskey & Whims tags still attached.
- Include any original packaging included with the item.
- Show no signs of wear, damage, alteration, perfume, cosmetics, or other use.
Items that do not meet these requirements may be refused and will not be eligible for a refund.
CUSTOM & PERSONALIZED JEWELRY
All custom, personalized, engraved, monogrammed, made-to-order, or otherwise customized pieces are FINAL SALE and cannot be returned, exchanged, or refunded.
Please carefully review all names, initials, dates, spelling, sizing, personalization, and other custom selections before submitting your order.
Once a customized order has entered production, changes or cancellations may not be possible.
FINAL SALE ITEMS
In addition to custom and personalized jewelry, items specifically marked Final Sale at the time of purchase are not eligible for return or exchange.
DAMAGED OR INCORRECT ITEMS
We carefully inspect our jewelry before it leaves Whiskey & Whims. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
Please include your order number and clear photographs showing the item and the issue so our team can assist you.
Damage caused by normal wear, improper use, improper storage, accidents, exposure to chemicals or moisture, or failure to follow jewelry-care recommendations is not considered a manufacturing defect.
NATURAL VARIATIONS
Some Whiskey & Whims pieces may feature natural or naturally inspired materials, stones, textures, finishes, or handmade elements. Slight variations in color, pattern, shape, texture, or appearance may occur and are part of the individual character of the piece.
These natural variations are not considered defects.
RETURN SHIPPING
Unless an item was received damaged, defective, or incorrect due to an error by Whiskey & Whims, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return is the result of an error by Whiskey & Whims.
We strongly recommend using a trackable shipping service when returning merchandise. Whiskey & Whims is not responsible for return packages that are lost, stolen, misdirected, or damaged while in transit to us.
REFUNDS
Once your return is received, it will be inspected to confirm that it meets our return requirements. Refunds will be issued within 10 days.
Approved refunds will be issued to the original form of payment. Processing times vary by financial institution, and it may take additional business days for the credit to appear on your account.
Shipping charges, expedited shipping fees, and other non-product charges are non-refundable except where required by law or when the return resulted from an error by Whiskey & Whims.
EXCHANGES
Availability changes quickly, so we cannot guarantee that another size, color, finish, or style will be available when your return is processed.
When an exchange cannot be accommodated, an eligible item may need to be returned according to this policy and a new order placed separately.
RETURN ABUSE
Whiskey & Whims reserves the right, to the extent permitted by law, to refuse returns that do not comply with this policy or where we reasonably determine there has been fraudulent or abusive return activity.
QUESTIONS?
If you have questions about whether your item qualifies for a return, please contact Whiskey & Whims customer service before sending your item back.
We appreciate you choosing Whiskey & Whims and allowing our jewelry to become a small part of your story.