Frequently Asked Questions
Got questions, darlin’? We’ve got answers.
From jewelry care to shipping and returns, you’ll find the most common Whiskey & Whims questions right here. Still need a little help? Reach out—we’re always happy to help.
WHAT MATERIALS ARE YOUR JEWELRY MADE FROM?
Materials vary by piece, so we recommend checking the individual product description for specific details.
Our collections may include stainless steel, gold-plated and gold-dipped finishes, silver-tone finishes, natural and simulated stones, turquoise-inspired accents, and other carefully selected materials.
WILL MY JEWELRY TARNISH?
All jewelry can experience normal wear over time, and the longevity of your piece depends on the material, how often you wear it, your individual skin chemistry, and how you care for it.
To keep your Whiskey & Whims jewelry looking its best, avoid prolonged exposure to water, sweat, perfume, lotions, hairspray, household cleaners, chlorine, and saltwater.
When you’re not wearing your jewelry, we recommend keeping it clean, dry, and safely stored.
CAN I SHOWER OR SWIM IN MY JEWELRY?
We recommend removing your jewelry before showering, swimming, exercising, or getting in a hot tub.
Even water-resistant materials can be affected over time by chlorine, saltwater, soaps, chemicals, and repeated moisture exposure.
A good rule around here: jewelry on last, jewelry off first.
HOW SHOULD I CARE FOR MY WHISKEY & WHIMS JEWELRY?
Treat your pieces with a little love and they’ll love you right back.
Keep jewelry away from harsh chemicals, perfumes, lotions, and excessive moisture. After wearing, gently wipe your jewelry with a soft, dry cloth and store pieces separately when possible to help prevent scratching and tangling.
Avoid abrasive jewelry cleaners unless the product description specifically states they are safe for that piece.
ARE YOUR STONES ALL EXACTLY THE SAME?
Not always—and that’s part of what makes them special.
Pieces featuring natural or naturally varying stones may have slight differences in color, veining, pattern, shape, or texture. These variations aren’t considered flaws; they’re part of the individual character of your piece.
DO YOU OFFER PERSONALIZED JEWELRY?
Yes! Select Whiskey & Whims pieces can be customized or personalized.
Available personalization options will be shown on the individual product listing.
Please double-check all spelling, initials, dates, sizing, and other personalization before submitting your order. Once a custom piece enters production, we may not be able to make changes.
CAN I RETURN A PERSONALIZED OR CUSTOM PIECE?
Because custom and personalized jewelry is created specifically for you, all customized pieces are final sale and cannot be returned or exchanged.
If we made an error with your personalization or your item arrives damaged or defective, please contact us so we can make it right.
WHAT IS YOUR RETURN POLICY?
Eligible jewelry may be returned within 15 days of the confirmed delivery date.
Returned jewelry must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Accompanied by any required original packaging
Custom, personalized, engraved, made-to-order, and items marked Final Sale cannot be returned.
Please see our complete Return & Refund Policy for additional details.
WHAT IF MY JEWELRY ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?
Well, shoot. That’s not what we want.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.
We’ll review everything and work with you to get it taken care of.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Processing times can vary depending on the item, especially for personalized or custom jewelry.
Estimated processing information will be provided on applicable product listings whenever possible.
Once your order ships, you’ll receive tracking information so you can follow your package on its way to you.
Please remember that carrier delays, weather, holidays, and other circumstances outside our control can occasionally affect delivery times.
HOW LONG DO CUSTOM ORDERS TAKE?
Personalized pieces require a little extra time because they’re being made specifically for you.
Processing times may vary by design and customization. Please refer to the individual product listing for the most current estimated turnaround time.
If your order contains both ready-to-ship and personalized pieces, they may ship together once the entire order is ready unless otherwise stated.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change something, contact us as quickly as possible.
We’ll do our best to help, but once an order has entered processing or production, we cannot guarantee that changes or cancellations can be made.
Personalized and custom orders cannot be changed or canceled once production has begun.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
Contact us immediately if you notice an error in your shipping address.
If your package hasn’t been processed or shipped yet, we’ll do our best to update it. Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Customers are responsible for checking their shipping information before completing checkout.
DO YOU OFFER GOLD AND SILVER OPTIONS?
Many of our styles are available in different finishes, including gold and silver. Available options will be shown on each product page.
And as far as mixing metals goes? Around here, we say wear what you love.
CAN I LAYER WHISKEY & WHIMS NECKLACES?
Absolutely—and we encourage it.
Many of our necklaces are chosen with layering in mind. Mix different chain textures, lengths, metals, charms, and stones to create a stack that feels completely your own.
Western doesn’t have to mean one thing. Neither does your jewelry.
IS WHISKEY & WHIMS JEWELRY A GOOD GIFT?
We might be a little biased, but heck yes.
Jewelry makes a beautiful gift for birthdays, anniversaries, graduations, bridesmaids, Mother’s Day, Christmas, or one of our personal favorites: “I saw it and thought of you.”
And if you’re buying it for yourself just because you wanted it?
We fully support that kind of behavior.
WHERE IS WHISKEY & WHIMS LOCATED?
Whiskey & Whims is a family-owned Louisiana business with Southern roots and a love for jewelry that’s equal parts western and refined.
Every order supports a real family, a growing small business, and a dream we’re incredibly grateful to be building.
HOW CAN I CONTACT WHISKEY & WHIMS?
Still have a question?
Reach out to us through the contact information provided on our website. Please include your order number when contacting us about an existing order so we can help you as quickly as possible.
Thanks for shopping Whiskey & Whims—where a little whiskey and buying things on a whim is a whole vibe.